Shipping policy

Shipping Policy – RunningGo

Thank you for shopping with RunningGo! We want to make sure you receive your order as quickly and smoothly as possible. Please review our shipping policy below.

Order Processing
Most orders placed on on-running.it.com are processed and shipped within 2 business days after the order is confirmed. If your order is delayed for any reason, we will contact you with updated information.

Shipping Rates & Delivery
Delivery time and cost depend on the shipping method selected and your location. Shipping charges will be calculated at checkout.

  • Standard Shipping: Delivery typically takes 7–12 business days after your order has been shipped.

  • Expedited Options: Faster delivery may be available at an additional charge (if offered).

Please note that delivery times are estimates. Carriers may experience delays due to weather, high order volume, holidays, or other factors beyond our control.

Free Shipping Offers
We may offer free shipping promotions on qualifying orders (e.g., orders over a specified amount). Any specific free shipping promotions will be clearly noted on our website at checkout.

Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email from support@on-running.it.com with a tracking number. Tracking information may take 48–72 hours to appear in the carrier's system. You can track your shipment directly with the carrier once the tracking number is available.

Delivery Notes

  • Delivery typically occurs Monday through Saturday (no deliveries on Sundays unless otherwise noted).

  • Some shipments (e.g., to P.O. Boxes) may have limited shipping method options and may be delivered via USPS or another appropriate carrier.

  • All shipments originate from our warehouse at:

RunningGo
225 Weaver Chapel Rd, Batesville, AR 72501, USA

International Shipping
If international shipping is offered, additional duties, taxes, customs fees, or import charges may apply and are the responsibility of the recipient. Delivery timelines and costs for international orders may vary depending on the destination and carrier. Please check with your local customs office for more information before placing an order.

Questions About Your Order?
If you have any questions about shipping, tracking, or delivery, please contact us:

  • 📧 Email: support@on-running.it.com

  • 📞 Phone: 518‑870‑8550

  • 🏢 Address: 225 Weaver Chapel Rd, Batesville, AR 72501, USA